Tinker5 problems. Showing where is my order?: dead air.
Chapter 7 of 7
Workbench: tune the line
Everything is on the bench: five calls, the turn detector’s two settings and three host rules. The support lead wants a line that cuts nobody off, leaves no dead air and acts on no misheard number.
This chapter: Which settings serve every call?
You will learn
- How to read cut-offs, dead air, wait and errors together
- Why each setting fixes one call and can break another
- Why the best line combines several rules
Words you’ll meet (2)
- Energy threshold
- How loud the line must be for a moment to count as speech.
- Silence setting
- How long the line must stay quiet before the caller’s turn ends.
The picture on the left is live. Each step below asks you to do one thing in it; the story continues here as you go.
Step 1 of 2
The line as it stood before these chapters: the default detector and none of the host rules. Five calls run through it, live over their audio, with their recorded transcripts. A problem is a call cut off, dead air, a reply talked over or a wrong order. Find a line with the fewest problems (0 is the fewest any line gets) and the shortest total wait.
5 problems · total wait 11.82 sBEST IS 0 · 8.88 s
| Call | Result | Wait |
|---|---|---|
| Where is my order?A clean line and one plain question. A clean line, one question: the turn ends after Dana stops, and the order lookup answers it. | dead air | 3.51 s |
| A new delivery addressRavi pauses between thoughts. The turn ended at Ravi’s second pause; the assistant asks for the address he was about to give. | cut off | – |
| From a noisy siteMachinery hums behind Ravi, and he says the order number quietly. The order number was heard over the hum, and the lookup answers it. | dead air | 2.65 s |
| Booking a delivery slotDana cuts in while the assistant reads out slots. With no barge-in the reply played on over Dana and her words never reached the model, so it offers the slot she ruled out. | talked over | 3.35 s |
| Checking an order numberSpeech-to-text is unsure of the order number. Speech-to-text heard “fifteen” as “fifty”; the lookup ran on the wrong order and the answer sounds sure of itself. | wrong order | 2.31 s |
Stage times are Larkspur’s planning numbers, illustrative, not any provider’s; token counts are this site’s tokenizer’s, and the reply’s length is its clip’s.
The transcripts and replies were written for this site to illustrate the cited findings; they were not measured. The voices were generated once, ahead of time.