TinkerThe phone desk, waiting for Ravi.
Chapter 5 of 7
Mishearing
Ravi calls about an order and reads its number out. The assistant answers at once, sure of itself, about a different order.
This chapter: What do you do when speech-to-text gets a word wrong?
You will learn
- Why numbers and names are where speech-to-text slips
- How reading a number back before acting catches the mistake
- Why the cost is one short turn
Words you’ll meet (3)
- Mishearing
- Speech-to-text writing a different word from the one said, like “fifty” for “fifteen”.
- Read-back
- Saying a detail back to the caller and waiting for a yes before acting on it.
- Confidence
- How sure speech-to-text is of each word it wrote.
The picture on the left is live. Each step below asks you to do one thing in it; the story continues here as you go.
Step 1 of 4
Ravi calls to check on an order and reads out its number. Take the call.