Being interrupted

Dana from Hollis Hardware books a delivery slot. Halfway through the list of slots she remembers something and talks over the assistant.

This chapter: What should the line do when the caller talks over the reply?

You will learn

What barge-in is: stopping the reply when the caller starts speaking
Why the history must keep only what was actually said
What goes wrong when the line keeps talking

Words you’ll meet (2)

Barge-in: The caller speaking over the assistant, and the line stopping to listen.
History: The conversation so far, as the model reads it on its next turn.

The picture on the left is live. Each step below asks you to do one thing in it; the story continues here as you go.

Step 1 of 5

Dana from Hollis Hardware wants a delivery slot. The assistant reads the slots out one by one, and partway through she remembers something. Let her ask.