Tinkerhand over none: 0 to the help desk, 60 sent, 14 of them wrong (23%).
Chapter 6 of 7
When to hand over
Back at the support desk. Each answer can go straight to the customer, or to a person when the assistant is unsure.
This chapter: Where should the assistant hand an answer to a person?
About this chapter
You will learn
- How a hand-over line trades coverage for accuracy
- Why the line rests on the confidence’s order
- How to set it from a limit on wrong answers
Words you’ll meet
- Hand-over line
- Answers stated below it go to a person instead of the customer. Also called abstaining.
- Coverage
- The share of questions the assistant answers itself.
- Accuracy
- Of the answers it sends, the share that are right.
Step 1 of 3
A sends every answer stated below it to a person. is the share the assistant still answers itself.
Predict first.