TinkerThe customer’s photo of the broken bracket.
Chapter 5 of 7
Photos of parts
A customer’s shelf bracket snapped. They don’t know its code, so they send a photo and ask for a replacement.
This chapter: What should the assistant do when a photo can’t settle the answer?
You will learn
- How a model names a part from a photo
- Why one angle can hide the detail that decides it
- Why asking for another photo beats a confident guess
Words you’ll meet (3)
- Ambiguous
- Fits more than one answer. Here: two parts that look the same from one side.
- Angle
- Where the photo was taken from. A different angle shows different sides.
- Part number
- The code a catalogue uses for one exact part, like BR-300.
The picture on the left is live. Each step below asks you to do one thing in it; the story continues here as you go.
Step 1 of 4
A customer’s shelf bracket snapped. They don’t know its part number, the catalogue’s code for one exact part, so they send a photo. Before the assistant reads it: